The following are some FAQ's about Dolce Vita IT Solutions.

 

Q: What does "Dolce Vita" mean?


A: Dolce Vita is Italian for "sweet life".  We chose the name because it reflects our philosphy that life is meant to be both grasped and enjoyed.  We work hard every day to make life better for our clients, their staff, and their respective customers.


Q:  Why should we consider the use of an IT consulting company to help our business?

A:  If your business is relies on information, you may have experienced the pain and aggravation of chronic information system issues.  The assistance of a highly experienced outside party to help in identifying and prioritizing these issues for remediation can be an enormous benefit which pays dividends far beyond the short-term.  The potential for productivity and profitability improvements are generally long-term resulting in recurring cash-flow benefits.  In addition, if IT is an "additional hat" for an employee to wear, this distracts from their revenue generation.  Using Dolce Vita allows you to focus on your business...not on dealing with IT.

 


 

Q:  How much cash flow can we preserve by reducing downtime?

A:   Either you are in business to make money or you are not.  A simple real-world example from our client base:  A manufacturer with 20 employees was experiencing a documented quantity of 185 hours of downtime (internet down, email down, servers periodically down) per year during working hours.  It was not terribly unusual for employees arriving at 0600 to have no internet or email.  It was normal to train their early staff on how to restart the cable modem and firewall as well as the switches just to get the network running again.  Based upon the staff average salary of $18/hour excluding executives, the downtime cost was over $85K per year.  The management staff called in Dolce Vita to assess the situation.  DVITS recommended some basic changes and implemented our Remote Monitoring and Management system which resulted in the root causes being identified and addressed.  This eliminated the excessive downtime resulting in increased profitability. 


Q: Why the emphasis on managed services? 


A: Every modern business utilizes both local networks and the internet to run and manage their business.  If you don't believe this, just turn off your network firewall and switches.  How long does it take to get the first call?  We don't care for outages on client sites either, therefore every network we manage is monitored 24x7.  Both we and the client are alerted to critical problems...often users aren't even aware of these issues as we make every effort to deal with them "behind the scenes".  Managed IT services result in higher reliability, greater usability, and more productivity from staff...resulting in higher revenue and job satisfaction.  Managed services combined with good planning and reasonable infrastructure investments pay dividends many time over.

 



Q: What size businesses does DVITS typically work for?


A: We manage networks with as few as 2 users up to well over 250 users



Q: What business verticals does DVITS typically work for?


A: We manage networks and perform projects for manufacturing facilities, medical practices, insurance companies, mid-sized retailers, banks, hospitals, and even other IT companies.

Our objective:  allow each client to focus on their core business and mission, and minimize their information technology concerns.

 


 

Q:  It looks like there is a real emphasis on disaster recovery...isn't there a small chance of this occurring?


A:  Actually the emphasis is not so much on disaster recovery as in business continuity preparation and documentation.  While nearly no businesses will face a major catastrophe such as a tornado, fire, or flood... EVERY business will face accidental data deletion or destruction.  This can occur due to user error, ransomware, or a power outage in which servers (or workstations) are not shut down correctly.  If there are no specific plans to deal with this, it can truly be a disaster.  By some estimates, nearly 40% of businesses are affected to some extent by ransomware...often the only means of recovery from ransomware is to restore the damaged data from unaffected backups.  Gartner Research and other studies indicate that 70% of businesses who sustain a significant data loss are out of business within two years.  We help clients plan for the types of negative events which are most likely to seriously impact their business and plan around these.

 


 

Q.  What is "the cloud" and why is there so much discussion about it?

A.  When people talk about "the cloud" they typically refer to information which is accessed on the Internet...of course the beauty of this is that the information is designed to be accessed from anywhere on the Internet.  This can be as simple as a web server on the Internet which a corporation's users utilize to share data with clients or other "outsiders", or it can be as complex as a corporation which has all their data hosted on a third-party's servers, including email, file servers, databases and applications.

"The cloud" is not a silver bullet...while it does get an organization's data off its internally managed servers, this does not necessarily reduce costs of management.  The systems still have to be managed, backed up, etc..  However, cloud based systems when properly implemented can provide redundancy, ensure up-to-date hardware and software, and it can reduce IT workloads as well as reducing CAPEX in many circumstances.  DVITS uses cloud-based functionality in some of the most mission-critical portions of our business operations and we will work with your business to see whether (and how) "cloud based" strategies can help your business to function more effectively.   

 


 

Q.  What is malware and why do I hear so much about it? 

A.  Malware is a term which generally refers to malicious software...a computer, tablet or smartphone can become infected even by going to valid wesbites...if a website has compromised code, then the act of accessing the website can result in a "drive-by" infection which results in performance degradation, unexpected browser behavior, etc.  Even the use of up-to-date anti-virus cannot prevent all infections.  Be aware that ANY operating system can become infected...the best defense is prudent browsing, daily AV scans with up-to-date anti-malware, and ensuring any information you want to keep safe is backed up.  DVITS works with businesses to ensure that they are reasonably protected from major threats.

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Q.  What are the real risks to my business from ransomware? 

A.  Ransomware is one of the most pervasive risks to today's businesses.  Ransomware is basically malicious software which infects and is capable of encrypting any data which that user and computer have access to on their network...effectively locking users out of networked server data or locally stored data.  As with nearly all malware there is a profit motive installed...chiefly to infect a businesses systems, lock them down, then extort money from the business in exchange for unlocking the systems.  

  • In January 2016, 2900 variants were recognized...in Dec 2016 over 32,000
  • According to Trend Micro 80 new ransomware families emerged during 2016
  • The FBI estimates over $1 billion in ransoms paid in 2016

See our blog for more info...