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What Does The Engagement Look Like With An Outsourced IT Department?

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When Dolce Vita initially engages with a potential new client, we take a hard look along with the management team on the different data repositories the business has in play. This breakdown varies depending upon the business vertical, but some categories are consistent regardless of the type or the size of business: 


- Accounting data 

- Public facing website 

- Email 

- HR 


With reference to email, when dealing with rapidly growing or relatively new businesses, it is common to see them with POP3 email hosted by Cox, or GoDaddy, or other low-cost providers. This can be a solution in cases where there is no need to recover email or when cost is the only item of concern. 


But every client we work with typically wants to improve collaboration, and this means email systems which allow for exceptionally easy sharing of calendars and tasks. We typically lean hard on Hosted Exchange to satisfy these requirements because it offers 99.999% uptime at minimal cost, provides all of the same functionality as on-premise Exchange with fewer maintenance headaches and less downtime.


Clients without IT staff like the ease of use and the painless migration from their current email system, regardless of whether it is on-premise Exchange or POP3 email. They also like the built-in functionality such as anti-SPAM and exceptional security features like anti-phishing which are available for protecting email flow before it arrives on the client site. 


Other features such as backup, archiving, and encrypted email are configured by Dolce Vita, so for environments where security and availability are important, Hosted Exchange is a convenient and cost-effective solution.